We only collect the information that needed for the registration procedure on our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer’s personal information during the account registration on our site on our site.
Personal Identification Details
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.
Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.
Our company website do applies appropriate security application in order to prevent the leaking customers’ personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.
As a standard process if the order is not processed because of some technical error or cancelled by the user, then the refund will be initiated in same Credit card / Debit card or online banking account through which the order has been originally processed. (Refund handling charges 3% will be applicable in case of cancellation of order from user end over and above the cancellation charges as specified in the order).
- Faulty/defective products purchased from us can only be exchanged if:
- The product is returned to us in its original package.
- The fault is verified to be genuine and not as a result of mishandling by the customer.
Returns are acceptable only if:
- The product is damaged and/or defective.
- Damage and/or defect is not as a result of customer’s fault.
- The wrong item has been delivered.
- The product is not as advertised (the products does not match with the website image, description and specification).
- The product delivered is missing some parts.
We strongly advise our customers to check and verify product(s) upon delivery. If you discover that goods are damaged, we will replace that goods as soon as we can or full refund amount you paid.
Some items/conditions are NOT allow to return. For items which has obvious sign of use, custom order by customers, goods purchase from other Sellers etc.
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. Offiworld will also NOT be responsible if your shipment is lost during the return transit.
Once we have checked and confirm the goods/products, customer will received their refund within 1 Month after the confirmation.